Change is inevitable. Whether driven by technological advancements, market shifts, or customer expectations, staying ahead of the curve is essential for success. At Veruna, we understand that even positive change can be intimidating. That's why we're committed to guiding insurance agencies through their journey towards innovation and empowering them to thrive in a dynamic industry.
Implementing advanced technology at your agency can be a game-changer. It has the potential to make your team's work more effective, streamline operations, and enhance overall productivity. With Veruna, we don't just offer a powerful system; we provide an intuitive and user-friendly platform designed to support your agency's growth and success.
As part of our change management approach, we focus on the people. We understand that transitioning to a new system can be daunting, which is why we prioritize empowering your business leaders and subject matter experts. By providing top-down change management support, we ensure that your team feels comfortable and confident throughout the implementation process. We focus on ensuring everyone within the agency understands the benefits of the system, this way they are excited to use it and maximize adoption.
"We empower your solution admins so they're able to implement game-changing improvements as part of the upgrade to Veruna, and we make sure users feel comfortable in the new system before they ever even go live." -Quinn Palombit, Head of Implementations
But our commitment to your success doesn't stop there. Our experienced team is dedicated to making your transition to Veruna seamless and efficient. From creating your Veruna client environment to providing comprehensive training for your team, we're with you every step of the way.
"I've been with Veruna since just about the beginning, and I've been involved in hundreds of implementations." -Tim McIntire, Head of Client Engagement
Our implementation process is based on consistent activities, established best practices, and real-life scenarios. We work closely with you to understand your unique needs and tailor our approach accordingly. Whether you prefer to use Veruna right out of the box or configure it to fit your specific requirements, we have the expertise to make it happen.
We love creating super users and solution admins, those people within your organization who will continue to drive solution innovation and efficiency for your team. We know you're here to sell insurance, and we want to empower your team to work the best way possible to get that done.
During the implementation process, our team focuses on preparing you for success. We provide functional training across multiple platforms and approaches, ensuring that your team has the knowledge and skills needed to successfully transition. From self-paced online courses to live, instructor-led sessions, we offer training tailored to key roles within your organization. We provide a "train the trainer" approach, meaning we empower your team to gain a deep knowledge of their system and workflows. This improves adoption for your current team members, builds an internal support model, and allows you to onboard new team members seamlessly as your organization grows.
We'll ensure your team is familiar with the new system before they even touch it, and we provide post go-live support through working sessions and access to comprehensive reference materials.
Our experienced data migration specialists collaborate closely with your team to ensure a smooth transition of your data into Veruna, with a 100% success rate. We use state-of-the-art security and encryption technology to ensure that your data is secure and protected at all times.
Data migration occurs in two hassle-free stages. First, we load and test data in more manageable "chunks" so you can validate that the right data ends up in the right place, quickly and easily. We partner with you throughout this stage and make modifications as needed. After fully confirming a seamless transition with a subset of data, the full migration takes place in record time. Now you're ready to hit the ground running in your beautiful, brand-new system!
"Once the transition to Veruna is complete, we have two additional groups to ensure clients are thriving." -Sheri Raznick, COO
Our involvement doesn't end with implementation. We have dedicated support and engagement teams available to address any questions or issues that may arise post-launch. Whether you need technical assistance or guidance on maximizing the value of Veruna's features, we're here to help drive your agency's continued optimization and success. Our team's passion is key to our customers' success, as proven by our consistent 4.9/5 satisfaction rating. And there's more! We provide access to documentation, tips and tricks, success stories, regular customer newsletters, and even user groups as part of our Veruna community.
At Veruna, we're more than just a software provider; we're your partner in innovation. We appreciate the opportunity to work with you and look forward to helping your agency thrive in the future.
Contact us today to learn more about how Veruna can unlock success for your agency.